Effective Date: 8/24/26
Last Updated: 8/24/26
At NeosMedSpa (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.neosmedspa.com, contact us, schedule an appointment, purchase our products or services, or otherwise interact with us.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Information You Provide
We may collect information you voluntarily provide, including:
- Name, email address, telephone number, mailing address, and other contact information.
- Appointment and scheduling information.
- Information submitted through contact, consultation, or intake forms.
- Information about your preferences, services of interest, and communications with us.
- Payment and billing information when you purchase products or services.
- Information you provide when communicating with us by phone, email, text message, website forms, or other channels.
- Information you provide when participating in promotions, surveys, reviews, or contests.
Health and Treatment Information
If you seek treatment from us, we may collect information relating to your health, medical history, medications, allergies, treatment history, photographs, and other information necessary to provide or evaluate our services.
Important: If NeosMedSpa is subject to the Health Insurance Portability and Accountability Act (“HIPAA”), certain health information may be governed by our separate Notice of Privacy Practices rather than this Privacy Policy. Where applicable, our HIPAA Notice of Privacy Practices will control with respect to protected health information.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect information such as:
- IP address.
- Browser type and operating system.
- Device type.
- Pages viewed and links clicked.
- Date and time of visits.
- Referring website or source.
- General location information.
- Website usage and interaction information.
We may collect this information through cookies, pixels, analytics tools, and similar technologies.
2. How We Use Your Information
We may use personal information to:
- Provide, schedule, and manage appointments and services.
- Respond to inquiries and requests.
- Communicate with you about appointments, services, products, and account-related matters.
- Process payments and transactions.
- Maintain client and treatment records.
- Provide customer support.
- Improve our website, services, products, and customer experience.
- Conduct analytics and understand website usage.
- Send promotional communications where permitted by law and consistent with your preferences.
- Prevent fraud, abuse, unauthorized activity, and security incidents.
- Comply with legal, regulatory, and professional obligations.
- Protect our rights, property, clients, employees, and business.
- Fulfill other purposes disclosed to you at the time information is collected or with your consent.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, measure advertising effectiveness, and improve your experience.
You may be able to control cookies through your browser settings or, where available, through our website’s cookie preference tool. Disabling certain cookies may affect website functionality.
4. Analytics and Advertising
We may use third-party services to help us understand website traffic, measure marketing campaigns, and provide relevant advertising.
These services may collect information about your device, browsing activity, and interactions with our website. Depending on the technologies we use, these providers may combine information collected from our website with information collected elsewhere.
You may have choices regarding certain targeted advertising or analytics activities. These choices may vary depending on your location and applicable law.
5. How We Share Information
We may share personal information with:
- Service providers that help us operate our business, website, scheduling systems, payment processing, communications, analytics, marketing, information technology, and other business functions.
- Professional advisers, such as attorneys, accountants, insurers, and consultants.
- Business partners when necessary to provide requested services or fulfill transactions.
- Government authorities, regulators, or law enforcement when required or permitted by law.
- Other parties in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale, or transfer of assets.
- Other parties with your consent or at your direction.
We do not sell your personal information for money. However, certain privacy laws may define “sale” or “sharing” broadly to include certain advertising or data-transfer activities. Where applicable, we will provide the disclosures and choices required by law.
6. Text Messages and Communications
If you provide your telephone number, we may use it to communicate with you about appointments, services, requests, or other matters.
Where required, we will obtain appropriate consent before sending marketing text messages. You may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP.
Message and data rates may apply. Opting out of marketing messages does not necessarily prevent us from sending important non-marketing communications relating to appointments, transactions, or services.
7. Email Communications
If you provide your email address, we may send you appointment confirmations, reminders, service-related communications, and, where permitted, promotional communications.
You may unsubscribe from promotional emails by using the unsubscribe link included in those communications.
8. Payment Information
Payments may be processed through third-party payment processors. We generally do not store complete payment card information on our own systems when payment processing is handled by a third-party provider.
Information submitted to a third-party payment processor may be subject to that provider’s privacy policy and terms.
9. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should exercise caution when transmitting sensitive information online.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, scheduling services, payment providers, or other services.
We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing them with personal information.
11. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information online from children under 13.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
12. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:
- Know or request information about the personal information we collect, use, or disclose.
- Request access to certain personal information.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to legal exceptions.
- Opt out of certain targeted advertising, sale, or sharing activities where applicable.
- Limit or withdraw certain consents, where applicable.
- Appeal a decision regarding a privacy-rights request, where required by law.
- Receive equal treatment for exercising applicable privacy rights.
To exercise applicable rights, contact us using the information provided below. We may need to verify your identity before completing certain requests.
13. HIPAA and Medical Information
If our services are subject to HIPAA, we maintain a separate Notice of Privacy Practices describing how protected health information may be used and disclosed and explaining applicable patient rights.
This Privacy Policy does not replace or modify our HIPAA Notice of Privacy Practices.
If you are unsure whether information you provide is protected health information, please contact us before submitting sensitive medical information through our website.
14. State-Specific Privacy Rights
Certain states provide residents with additional privacy rights. If you reside in a state with applicable privacy legislation, additional disclosures and rights may apply to you.
We will provide any notices and honor any rights required by applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal requirements.
When we make changes, we will update the “Last Updated” date above. Your continued use of our website after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.
16. Contact Us
If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:
NeosMedSpa
1730 E Warner Rd #3 Tempe Az 85284
Phone: 480-425-7662
Email:neosmedspa@gmail.com
Website: www.neosmedspa.com
If you are submitting a privacy request, please include sufficient information for us to understand and process your request. Do not include unnecessary medical information or other sensitive information in an email.